Frequently Asked Questions

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Have questions? We've got answers.

Find everything you need to know about Magic Brush Pro™, shipping, returns, and customer support below.

What surfaces can Magic Brush Pro™ be used on?

Magic Brush Pro™ is designed to remove pet hair from a wide range of surfaces including sofas, carpets, rugs, car seats, bedding, and clothing.

Does Magic Brush Pro™ work on both short and long pet hair?

Yes. The brush is designed to effectively remove both short and long pet hair from cats, dogs, and other shedding pets.

Is Magic Brush Pro™ safe for furniture and fabrics?

Yes. The brush is made with fabric-safe materials designed to lift and collect hair without damaging upholstery, clothing, or carpets.

Is the brush reusable?

Yes. Magic Brush Pro™ is fully reusable and designed for long-term use without needing replacement parts.

Where is Magic Brush Pro™ located?

Magic Brush Pro™ is an Australian-operated brand, with customer support and operations dedicated to serving customers across Australia.
 

We work with trusted logistics partners to ensure reliable delivery nationwide.

How long does shipping take?

Orders are typically delivered within 5–12 business days after dispatch, depending on your location within Australia.

When will my order be processed?

Orders are usually processed within 1–3 business days before shipment.

How can I track my order?

Once your order has shipped, you will receive a tracking number via email. Tracking updates usually become active within 24–72 hours.

What if my order is delayed?

While most orders arrive within the estimated timeframe, occasional delays may occur due to courier operations, weather conditions, or seasonal demand.

 

If your order has not arrived within 20 business days, please contact our support team.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not satisfied with your purchase, you can request a return within 30 days of delivery.

What if my item arrives damaged or defective?

If your product arrives damaged or defective, please contact us within 7 days of delivery and include photos so our team can assist you quickly.

How long do refunds take?

Once your return has been approved and processed, refunds typically appear in your account within 5–10 business days, depending on your payment provider.

How can I contact support?

If you have any questions, our support team is here to help.
 

You can contact us anytime at: support@trymagicbrushpro.com
 

We aim to respond as quickly as possible.

Why does delivery take several days?

To maintain product availability and serve customers across Australia efficiently, some orders may be shipped directly from our trusted international logistics partners.
 

This allows us to process orders quickly while maintaining reliable delivery.

Why hasn't my tracking updated yet?

Tracking information usually becomes active within 24–72 hours after shipment.
 

Sometimes tracking updates may take a little longer depending on the courier system. Rest assured, your package is on its way and updates will appear once the carrier scans the shipment.

What should I do if I haven't received my order?

Most orders arrive within the estimated delivery timeframe.

 

However, if your order has not arrived within 20 business days, please contact our support team and we will investigate the shipment with the carrier and assist you as quickly as possible.
 

You can reach us at: support@trymagicbrushpro.com

Still have questions?

If you couldn't find the answer you're looking for, please visit our Contact page or email us at support@trymagicbrushpro.com and our team will be happy to assist you.

24/7 Customer Support

Our support team is always here to help.

Free Worldwide Shipping

Fast tracked worldwide delivery

Secure Online Payment

All payments are encrypted and protected.

100% Money-Back Guarantee

Your satisfaction comes first. Try Magic Brush Pro™ for 30 days, and if it doesn’t deliver the results you expected, you can request a refund within the 30-day period. Once approved, our team will process your refund promptly — no hassle, no stress, just a risk-free experience.
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